Big Hit Teamwear has a strict Customer Return & Exchange Policy and Procedure to ensure that each item is dealt with quickly and professionally. We may, at our sole discretion, allow a return for refund, provided that the item in question is:
- A full-priced, non-sale item returned within 30 days of order;
- not used or worn (with original tags and/or packaging);
- and not damaged in any way.
We will provide you with a refund only when we receive the returned product. You are responsible for the payment of return postage on your order. Change of mind returns is not accepted for intimates, which includes underwear, hosiery, socks and swimwear due to hygienic reasons. Remedies for defective goods are still available.
Garments purchased from a wholesaler are not eligible for return to Big Hit Teamwear. These must be returned to the place of purchase. Gifts cannot be returned by the giftee. The gifter must contact Big Hit Teamwear with their relevant Order information (Name & Customer Order #).
Refunds will be permitted to the original account used at the time of purchase (the original Credit Card or PayPal Account used).
Our goods come with guarantees that cannot be excluded under Federal and State Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Any warranty given by us will apply in addition to other rights and remedies you may have under the law. Your Big Hit clothing and accessories are supported with a warranty on both manufacture and materials for exactly one year from the date of purchase.
Process for Returns and Refunds
When seeking a return on a product, please contact us via our head office or firstname.lastname@example.org. Once contacted, we will assess whether your product may be returned and, where required, provide you with instructions on how to return your goods, with which you must comply.
Once an item is returned, we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer’s instructions, used it in an abnormal way, or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. Refunds will be issued using the payment method used for purchase.
We aim to process refunds and replacements within 5 days of receipt by us of the original product; however, depending on your item and the number of returns in our system, this may take longer.
Big Hit Teamwear Warranty on all products is 12 months from the date of purchase.
Warranty becomes void if you have not followed the care instructions written on the label.
Warranty is not valid for standard wear and tear.